Welcome to MetroWeb, Columbus Metro's Internet banking service. With MetroWeb, you have 24-hour access to all of your credit union accounts from your home, your office, or anywhere you have Internet access!

If you have filled out a MetroWeb application and received confirmation of your MetroWeb setup, you're ready to begin. Please read through the following information prior to signing on for the first time.

• If you would like to use MetroWeb but haven't signed up yet, please fill out our brief application and return it to the credit union. You can fax it, mail it, or drop it off at any of our offices.

Logging In

The MetroWeb login screen will prompt you for your account number and password.

• Be sure that you use your account number only. Do not place the additional two-digit share ID after the account number.

• After entering your account number and access code, you must click Continue to enter MetroWeb. Once you click Continue, you will be presented with MetroWeb's main menu.

• Each time you login, a message will inform you of the last time your account was accessed. PLEASE NOTE: When your account is enabled for MetroWeb, a CMFCU employee will login to your account ONCE to ensure that your password is working properly.

Entering Information

While MetroWeb is mostly point-and-click, you will be prompted to enter dollar amounts and other information from time to time.

• Dollar amounts do not require a decimal point. For example, to enter an amount of $103.57, you would type 10357.

• Dates, where required, may be entered as 1/1/01, 1-1-01, or 1-1-2001.

Personal Access Codes

You can ensure the confidentiality of your account by protecting your password at all times.

• You may change your password at any time by selecting "Change Password" from MetroWeb's main menu. The new password you select can be up to 20 alphanumeric characters. PLEASE NOTE: MetroWeb is case-sensitive; if you use letters, be sure to remember whether they were upper- or lowercase.

• For your security, we are unable to see your access code once it's been entered into our system. Therefore, if you forget your access code, we will not be able to give it to you over the phone. However, we can verify your identity and reset your code to a number that's unique to you. We encourage you to change your password using MetroWeb as soon as you login.

Getting Help

Further assistance with MetroWeb is just a mouse click or phone call away.

• MetroWeb Help & FAQ (Frequently Asked Questions)

If you do not find answers to your questions online, you can email us or contact our Member Services Department at 614.239.0210 or 800.986.3876.