Frequently Asked Questions | Courtesy Pay

Courtesy Pay FAQ

Courtesy Pay adds a measure of protection to your Columbus Metro checking account. If you qualify, we may cover certain transactions that would otherwise be declined or returned due to insufficient funds.

For more information about Courtesy Pay, click any of the topics listed below. If you don't see the answer to your specific question, please call us at 614.239.0210 or 800.986.3876 or email us at cmfcu@columbusmetro.org.

Courtesy Pay Basics | How It Works | Eligibility

COURTESY PAY BASICS

Q: What is Courtesy Pay? Back to top

A: Courtesy Pay is an enhancement to our checking accounts that allows us to pay certain transactions when your account balance isn't sufficient to do so. Instead of returning or declining the transaction, we pay it and temporarily overdraw your account.

Q: How does Courtesy Pay benefit me? Back to top

A: Courtesy Pay saves you from the inconvenience, expense and embarrassment of having a check or ACH withdrawal returned or your debit card declined. It gives you the flexibility you need to manage your money as well as peace of mind when you face an emergency or unexpected expense. And it doesn't cost anything to have Courtesy Pay coverage in place just in case you need it — you'll only be charged when and if you use it.

HOW IT WORKS

Q: What transactions are covered by Courtesy Pay? Back to top

A: Courtesy Pay covers checks, including those that are cashed in person, as well as ACH debits from your checking account. Courtesy Pay does not cover ATM or MetroWeb Bill Pay transactions. It cannot be used to make transfers on MetroWeb or MetroTeller or to bring another Columbus Metro account or loan current.

Courtesy Pay can also be extended to your signature-based debit card transactions, but you must specifically request this coverage. If you're not sure whether you have Courtesy Pay for your debit card, please contact Member Services at 614.239.0210 or 800.986.3876.

Q: How much does it cost? Back to top

A: Courtesy Pay doesn't cost anything until you use it. There is no charge for an item that overdraws your account by less than $10. The fee for each item that overdraws your account by $10 or more is $25.

Q: How far can my account be overdrawn? Back to top

A: The limit is $300 ($100 for Metro Merit checking), including Courtesy Pay fees. After you've reached that limit, additional items will be returned for insufficient funds and a $25 NSF fee will be assessed.

Q: Is my Courtesy Pay limit shown in my available balance? Back to top

A: No, the Courtesy Pay amount is not added to your available balance. It's not a line of credit and should not be considered as such. Rather, it's meant to prevent the occasional, unintentional overdraft.

Q: How will I know when Courtesy Pay has been used to pay an item? Back to top

A: You should monitor your checking account regularly, using MetroWeb and/or MetroTeller. Transactions covered by Courtesy Pay will be listed in your checking account history on both services.

Q: When do I have to repay the negative balance that results from a Courtesy Pay transaction? Back to top

A: You should bring your account to at least a zero, if not positive, balance within 10 days. If you do not repay Courtesy Pay balances promptly, we may revoke the privilege and future transactions will be returned for insufficient funds.

Q: How does Courtesy Pay affect other overdraft protection, such as overdraft from savings or Metro Line? Back to top

A: Courtesy Pay will not change your current overdraft protection arrangements. If you have overdraft from savings and/or a line of credit, we will first look to pay the item with funds from those sources. If you do not have alternate arrangements or funds are not available, then Courtesy Pay may be used to cover the transaction.

Q: I thought I had Courtesy Pay. Why was my check or ACH returned? Back to top

A: Items are returned for insufficient funds when your available Courtesy Pay balance has been exhausted or when your Courtesy Pay privileges have been suspended or revoked.

ELIGIBILITY

Q: How do I apply for Courtesy Pay? Back to top

A: There is no need to apply for Courtesy Pay coverage for your checks and automatic debits. If you qualify, it's automatically made available to you, should you need it. To qualify, you must be 18 or older and have a Metro checking account. In addition, all of your Columbus Metro accounts — deposits and loans — must be in good standing.

Courtesy Pay can also be extended to your signature-based debit card transactions, but you must specifically request this coverage. To opt in, simply complete and return our Courtesy Pay opt-in form, visit any of our offices, or call Member Services at 614.239.0210 or 800.986.3876.

Q: How will I know if I have Courtesy Pay on my account? Back to top

A: All qualifying checking accounts are covered by Courtesy Pay for checks and ACH withdrawals unless you have told us you do not want it. However, if you would like Courtesy Pay to cover your signature-based debit card transactions, you must specifically request this service. If you're not sure whether you have opted in or not, please contact Member Services at 614.239.0210 or 800.986.3876.

Q: What if I don't want Courtesy Pay? Back to top

A: Courtesy Pay is optional and you may opt out at any time. Simply let us know and we'll note your wishes on your account. Keep in mind that any transactions that would have been covered by Courtesy Pay will be returned and a $25 NSF fee will be assessed.

If you opt out of the service and later reconsider, simply contact us and we can reinstate the privilege (assuming you still qualify).

Q: Can Courtesy Pay be taken away? Back to top

A: Yes, Courtesy Pay can be temporarily suspended or permanently revoked if your account is no longer in good standing or if you abuse the service. The best way to maintain your Courtesy Pay privilege is to promptly repay any negative balance that results from a Courtesy Pay transaction.

© 2001 Columbus Metro Federal Credit Union