MetroWeb Bill Pay Agreement & Electronic Funds Transfer Disclosure
This Agreement and Disclosure provides information about Columbus
Metro Federal Credit Union's MetroWeb Bill Pay ("Bill Pay")
service and contains the disclosures required by the Electronic
Funds Transfer Act. Please read this Agreement and Disclosure carefully
because it tells you your rights and obligations for the transactions
listed. You should keep this notice for future reference.
In this Agreement, the words "you" and "your"
mean each and all of those who agree to be bound by this Agreement,
and "we" and "us" means Columbus Metro Federal
Credit Union. All references to time of day in this Agreement and
Disclosure refer to Eastern Standard/Daylight Saving Time.
A. Bill Pay Service
MetroWeb Bill Pay is a consumer electronic banking service. You
may access MetroWeb Bill Pay using a personal computer through Columbus
Metro's home page on the Internet, www.columbusmetro.org.
You understand that in order to use MetroWeb Bill Pay, you must
have an open checking account with Columbus
Metro FCU. Furthermore, your account must be enabled for MetroWeb,
Columbus Metro's 24-hour Internet branch.
B. Business Days
Columbus Metro FCU's business days are Monday through Friday, excluding
Federal holidays.
C. General Information About Bill Pay
You may use MetroWeb Bill Pay virtually any time, day or night,
seven (7) days a week. However, Bill Pay may be temporarily unavailable
due to Columbus Metro FCU system maintenance or technical difficulties.
In addition, access to Bill Pay is made available pursuant to a
license agreement by and between Columbus Metro FCU and Online Resources
& Communications Corporation. Any interruption of service or
access caused by Online Resources will also prevent your use of
the service. To utilize the service, you will need to enter your
assigned MetroWeb Bill Pay Password and otherwise satisfy the system's
security procedures.
D. Transaction Procedures
Bill Payments may be processed in three different transaction modes.
They are as follows:
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"Today." If you designate a payment as a "Today"
transaction, the funds are immediately deducted from your designated
account. "Today" Bill Payments may not be canceled
for any reason once you have ended a Bill Pay session.
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"Future." If you designate a Bill Payment as a "Future"
transaction, you may request that the transaction be made on
a future date that you may designate up to 364 days in advance
of the Scheduled Initiation Date. Sufficient funds must be available
by midnight of the night before the Scheduled Initiation Date,
but will be deducted from your designated account on the Scheduled
Initiation Date. "Future" transactions may be canceled
or changed until 12:00 midnight of the night before the Scheduled
Initiation Date.
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"Recurring." If you designate a Bill Payment as a
"Recurring" transaction, you may request, and Columbus
Metro FCU will use, a Scheduled Initiation Date that reoccurs
on a specified regular basis (i.e. weekly, bi-weekly, monthly,
etc.). You will designate a "start" and "end"
date. Sufficient funds must be available by midnight of the
night before the Scheduled Initiation Date, but will be deducted
from your designated account on the Scheduled Initiation Date.
"Recurring" transactions may be canceled or changed
until 12:00 midnight of the night before the Scheduled Initiation
Date.
E. Bill Payments
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Account Designations and Payees. Bill payments you make through
MetroWeb Bill Pay will be deducted from your designated funding
account. You may utilize Bill Pay to make Bill Payments to a
maximum of up to 250 payees. Any payee you wish to pay through
Bill Pay must be payable in U.S. Dollars and located in the
United States. Each payee must appear on the payee list you
create with us and the account you are paying with must be in
your name. You may not use Bill Pay to make payments to a federal,
state or local government or tax unit, a collection agency,
or to other categories of payee that we establish from time
to time. In addition, you may not use MetroWeb Bill Pay to make
court-ordered payments such as alimony or child support. The
following payments may be initiated but are not covered by the
payment guarantee outlined below: payments to payees with Armed
Forces postal codes (AP, AE, etc.); payments to settle securities
transactions; payoffs on "special financing" transactions;
and unprocessed payments due to debit failures.
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Processing. Funds will be taken out of your designated funding
account on the Scheduled Initiation Date you enter. In many
cases, your Bill Payments are electronically delivered to the
payee within two business days of the Scheduled Initiation Date.
However, some payees are not set up to accept electronic payment.
In these cases, a check will be sent, which may take five business
days to process and deliver to the payee. MetroWeb Bill Pay
provides an indication of how many days to allow for each payee
you designate.
You must allow sufficient time (two (2) or five (5) business days,
as indicated) for MetroWeb Bill Pay to receive your request and
process the Bill Payments so that the funds can be delivered to
the payee before the payment due date, or for mortgage payments,
on or before the due date (the due date shown on your invoice or
provided in your agreement with the payee, not taking into account
any grace period provided by the payee). If you do not allow sufficient
time, you will assume full responsibility for all late fees, finance
charges or other actions taken by the payee. If you schedule your
payment with sufficient time, and the payment was not received by
the payee, or was received late, Columbus Metro FCU will assume
responsibility.
Columbus Metro FCU is responsible only for exercising ordinary
care in making payments upon your authorization and for mailing
or sending a payment to the designated payee. We are not liable
in any way for damages you incur if you do not have sufficient funds
in your account to make the payment on the processing date, if the
estimate of time to allow for delivery to the payee is inaccurate,
or due to delays in mail delivery, changes of merchant address or
account number, the failure of any merchant to account correctly
for or credit the payment in a timely manner, or for any other circumstances
beyond our control.
MetroWeb Bill Pay member service will send an in-session email
on the Scheduled Initiation Date if a Bill Payment is not processed
because there are insufficient funds available in your account.
Columbus Metro FCU is not responsible if Bill Pay member service
is unable to reach you, whether or not this is due to events beyond
the control of Bill Pay member service. Moreover, to take advantage
of this service, you must keep Bill Pay member service aware of
any changes in your current e-mail address. If a Bill Payment is
not processed because there are insufficient funds available in
your account, another attempt will be made to deduct the funds from
your account the next business day. If there are still insufficient
funds available in your account, you are responsible for either
making alternate arrangements for the payment or rescheduling the
payment through Bill Pay.
F. Limitations on Services
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Dollar Limitations. There is a dollar limit of $10,000 (or
the available balance in your funding account, whichever is
less) on any Bill Payment. Bill Pay DOES NOT access your overdraft
from savings or overdraft line of credit. For payments to be
processed, there must be available funds in your checking account.
To use available funds in your savings account, overdraft line
of credit or Metro Line, you must transfer the funds to your
checking account no later than 12:00 midnight of the night before
the Scheduled Initiation Date.
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Transfer Limitations. Except as provided herein, all Bill Payments
are subject to the terms and conditions applicable to such account
as set forth in the account agreement governing such account.
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Available Funds Required. All Bill Payments initiated through
MetroWeb Bill Pay are subject to there being sufficient funds
available in the affected account to cover the Bill Payment
on the Scheduled Initiation Date or earlier.
G. Stopping or Modifying Bill Pay Authorized Payment
Payments designated as "Today" transactions cannot be
stopped, canceled or changed once your MetroWeb Bill Pay session
is terminated. Except as stated below, in order to request a stop
payment or change a Bill Pay transaction designated as "Future"
or "Recurring," you must use Bill Pay and follow the instructions
provided to you. You must cancel the payment using Bill Pay by 12:00
midnight of the night before the Scheduled Initiation Date. If you
request a cancellation of a transaction as set forth above and we
do not do so, we will be liable for the damages caused as explained
in paragraph M, Liability for Failure to Make Payments.
H. Authorization to Charge Accounts
You authorize us to charge your designated account(s) for any transactions
accomplished through the use of MetroWeb Bill Pay, including the
amount of any Bill Payment that you make. There are currently no
fees associated with Columbus Metro FCU's MetroWeb or MetroWeb Bill
Pay services. However, there is a fee for copies requested and received
for any bill payment that was paid via paper check and a fee for
placing a stop payment on a check issued for any bill payment. The
fee for a copy of a paid bill payment is $5.00 and the fee for a
stop payment is $20.00.
I. Account Information; Electronic Notice
You may check the balance of the Columbus Metro FCU account(s) that
are linked by access to MetroWeb Bill Pay. You may also get a listing
of Bill Pay transactions posted to your primary checking account
since your last monthly statement. The balance figure Bill Pay provides
may not reflect recent transactions or funds that are not currently
available due to check holds or use of your MasterMoney Check Card
(if you have one). We recommend that you use MetroWeb, Columbus
Metro's Internet branch, to obtain the most current balance and
transaction information for your Columbus Metro FCU account(s).
J. Security Procedures
You will use a temporary password consisting of the last four digits
of your zip code and the last four digits of your home phone number
the first time you log on to MetroWeb Bill Pay. You understand that
this password will be used only the first time you access the service,
when you then will define a new, permanent Bill Pay password. The
Bill Pay Password is confidential and should not be disclosed to
third parties. You are responsible for the safekeeping of your Bill
Pay Password. You agree not to disclose or otherwise make your Bill
Pay Password available to anyone not authorized to sign on your
account(s).
You represent that you have considered the security procedures
of the MetroWeb Bill Pay services and find that the security procedures
are commercially reasonable for verifying that a Bill Payment or
other communication purporting to have been issued by you is, in
fact, yours. In reaching this determination, you have considered
the size, type and frequency of Bill Payments or other communications
that you anticipate issuing to Columbus Metro FCU.
K. Liability for Unauthorized Use
Tell us AT ONCE if you believe that your MetroWeb Bill Pay Password
has been compromised. Telephoning is the best way of keeping your
possible losses to a minimum. If you suggest that an unauthorized
payment may have occurred, we may require you to sign an affidavit.
You could lose all the money in your deposit account(s) accessed
through Bill Pay if you don't inform us that your Bill Pay Password
has been compromised. If you tell us within two business days after
you learn of the loss or theft, you can lose no more than $50.00
if an unauthorized person used your Bill Pay Password to Bill Pay
without your permission.
If you do NOT tell us within two business days after you have learned
that your Bill Pay Password has been compromised, and we can prove
that you could have stopped someone from using your Bill Pay Password
without your permission if you had told us, you could be liable
for as much as $500.00.
Also, if your statement shows electronic funds transfers that you
did not make, tell us at once. We may require you to provide your
complaint in the form of an affidavit. If you do not tell us within
60 days after the statement was mailed to you, you may not get back
any money you lost after the 60 days if we can prove that we could
have stopped someone from taking the money if you had told us in
time.
If a good reason (such as a long trip or hospital stay) kept you
from telling us, we will extend the time periods.
L. Notification of Unauthorized Transaction or a Lost or Stolen
Access Device
If you believe your Bill Pay Password has been compromised or that
someone has made payments without your permission, you will call
us at 614.239.0210 or 800.986.3876.
M. Liability for Failure to Make Payments
If we do not send a payment on time, or in the correct amount according
to your instructions given in accordance with this Agreement and
Disclosure, we will be liable for damages caused. However, there
are some exceptions. We will not be liable, for instance, if:
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Through no fault of ours, your designated funding account does
not contain sufficient fund to make the payment or transfer.
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The equipment, ATM network, phone lines or computer systems
were not working properly or were temporarily unavailable.
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Circumstances beyond the scope of our control, such as fire
or flood, prevented the payment, despite reasonable precautions
that we have taken.
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A court order or legal process prevents us from making a payment.
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We have a reasonable basis for believing that unauthorized
use of your Bill Pay Password or designated account have occurred
or may be occurring or if you default under any agreement with
us or if you or we terminate this Agreement.
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The payee does not process a payment correctly or in a timely
manner.
There may be other exceptions stated in our agreement with you.
If any of the circumstances listed in subparagraph 2) or 3) shall
occur, we shall assist you with reasonable efforts in taking appropriate
corrective action to reprocess the transaction that may not have
been completed or to correct transactions that have been incorrectly
processed.
N. Errors or Questions
You will telephone us at 614.239.0210 or 800.986.3876 or write Columbus
Metro FCU, Attn: MetroWeb Bill Pay, PO Box 13240, Columbus, OH 43213-0240,
as soon as you can if you think your statement is wrong or if you
need more information about a Bill Payment listed on the statement.
We must hear from you no later than 60 days after we send the statement
on which the problem or error appeared. A statement is considered
to have been sent when it is first made available. You must:
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Tell us your name and account number.
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Describe the error or payment you are unsure about, and explain
as clearly as you can why you believe it is an error or why
you need more information.
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Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send your complaint
or question in writing within 10 business days. We may require you
to provide your complaint in the form of an affidavit.
We will determine whether an error occurred within 10 business
days (20 business days if the transaction involved a new account)
after we hear from you and we will correct any error promptly. If
we need more time, however, we may take up to 45 days (90 days if
the transaction involved a new account) to investigate your complaint
or question. If we decide to do this, we will credit your account
within 10 business days (20 business days if the transaction involved
a new account) for the amount you think is in error, so that you
will have the use of the money during the time it takes us to complete
our investigation. If we ask you to put your complaint or question
in writing and we do not receive it within 10 business days, we
may not credit your account. Your account is considered a new account
for the first 30 days after the first deposit is made, unless each
of you already had an established account with us before the new
account was opened.
We will tell you the results within three (3) business days after
completing our investigation. If we decide that there was no error,
we will send you a written explanation. You may ask for copies of
the documents that we used in our investigation.
O. Account Information Disclosure
We will disclose information to third parties about your account
and the payments you make:
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When it is necessary for verifying or completing payments or
resolving a problem relating to a payment or transfer;
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In order to comply with government agency or court orders;
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To any subsidiary or affiliate;
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If you give us written permission; or
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As otherwise permitted in Columbus Metro FCU's deposit agreement
and disclosures, by law or as required by government regulations.
P. Documentation and Verification of Payments
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Confirmation Numbers. Upon completion of a Bill Pay transaction,
a confirmation number will be given. You should record this
number, along with the payee, scheduled date and transaction
amount in your checkbook register (or other permanent record),
because this will help in resolving any problems that may occur.
No printed receipts are issued through Bill Pay.
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Periodic Statements. Information concerning Bill Pay transactions
will be shown on your normal statement for the account(s) from
which payments are made. You will get a statement monthly, unless
there are no electronic funds transfers in a particular month.
In any case, you will get a statement at least quarterly.
Q. Other Conditions
You are responsible for complying with all terms of this Agreement
and Disclosures and the regulations governing the deposit accounts
which you access using MetroWeb Bill Pay. We can terminate your
Bill Pay privileges without notice to you if you do not comply with
these agreements. The regulations governing your deposit account
are set forth in the brochure, Important Account Information for
Our Members, a copy of which is available from any branch location.
R. Change in Terms
We will mail or deliver a written notice to you at least 21 days
before the effective date of any change in a term or condition disclosed
in this MetroWeb Bill Pay Agreement and Disclosure, if the change
would result in increased fees or charges, increased liability for
you, fewer types of available electronic fund transfers or stricter
limitations on the frequency or dollar amounts of transfers, unless
prior notice is excused by law.
S. Termination or Discontinuation
In the event you wish to discontinue to the Service, you may contact
Columbus Metro FCU in writing, by phone at 614.239.0210 or 800.986.3876
or by email at cmfcu@columbusmetro.org.
Written notice may be faxed to 614.239.0988 or sent to Columbus
Metro FCU, Attn: MetroWeb Bill Pay, PO Box 13240, Columbus, OH 43213-0240.
Columbus Metro FCU may terminate Bill Pay service to any individual
at any time with cause, but without advance notice. Accounts that
have had no activity for three (3) consecutive months will be deleted
from MetroWeb Bill Pay. Neither termination nor discontinuation
shall affect your liability or obligation under this agreement.
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